Refunds
Change your mind, get your money back.
You have 30-day returns from the day it arrives. No reason needed, no restocking fee, and we pay the postage back.
Full refund. Not store credit.
The money goes back to the card you paid with, including what you paid for delivery. Sending it back costs you nothing - we email you a prepaid label.
How it works
Three steps.
1. Tell us
Email hello@movelyra.co.uk with your order number. One line is enough - you do not have to give a reason.
2. Send it back
We email you a prepaid label - the postage is on us. Pack it in any box - the original one is not required.
3. Get your money
Your refund goes back to the card you paid with, within 14 days of the device reaching us or of your proof of postage, whichever comes first.
The detail
Everything else you might ask.
- How long do I have?
- 30-day returns from the day your order arrives. That is our own policy, and it is longer than the law requires.
- What does the law give me on top?
- Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an online order for any reason, and a further 14 days to send the goods back. Our 30-day policy sits on top of that right - it never replaces or shortens it.
- Do I have to give a reason?
- No. Changed your mind, did not get on with it, bought the wrong one - all fine.
- Does it have to be unused?
- No. You are allowed to handle and try a device as you would in a shop. If it comes back damaged beyond that, we may reduce the refund to reflect the loss in value, and we will always explain the figure before we do.
- Do I get the original delivery charge back?
- Yes. If you paid for delivery, we refund it along with the price of the goods, up to the cost of our standard delivery option.
- Who pays for the return postage?
- We do. We email you a prepaid label. Returning a device does not cost you anything. There is no restocking fee either.
- What if it arrives faulty or breaks later?
- That is not a return, it is a warranty claim, and it is separate from this page. Every device carries a 2-year warranty. Email us and we will repair or replace it.
- How will the money come back?
- To the original payment method. We cannot refund to a different card or account - that is a fraud-prevention rule, not a MOVELYRA one.
Your statutory rights
Nothing on this page affects your legal rights. If a device is faulty, not as described, or not fit for purpose, the Consumer Rights Act 2015 gives you separate remedies - including a full refund within the first 30 days - and we will honour them.
Need to start a return? Email hello@movelyra.co.uk